fa شکاف کیفیت خدمات بهداشتی اولیه ارائه شده در مراکز بهداشتی شهر ارومیه در سال 1388 آناتومی آناتومی پژوهشي(توصیفی- تحلیلی) Research <p> <strong> Received: 25 Aug, 2010 Accepted: 23 Oct, 2010 </strong></p><p>  <strong>Abstract</strong> </p><p> <strong><i> Background &Aims </i></strong><strong>: </strong>According to modern approaches to management, <a name="OLE_LINK61"></a><a name="OLE_LINK60">satisfactory quality must meet consumer’s requests </a>. One of the first basic steps in improvement quality is recognizing consumers' perceptions and expectation. The aim of this study was to determine the quality gap in primary health care services in Urmia health care centers following consumers' perceptions and expectations. </p><p> <strong><i> Materials & Methods: </i></strong>This analytic-descriptive study (cross-sectional) covered 400 females that referred to Urmia health care centers the study population was selected with systematic random method. <a name="OLE_LINK66">Data were gathered using a research questionnaire. </a></p><p> <strong><i> Results </i></strong>: It was indicated that there was a quality gap in all dimensions. Overall quality gap is (-0.61) and the largest gap was in reliability dimension (-0.78) and the smallest gap was observed in tangibility dimension (-0.23). There was no significant relation between age and education level of consumers with quality gap (P>0.05). </p><p> <strong><i> Conclusion </i></strong><strong>: </strong>The results of this study show that there is a negative gap in most quality dimensions of Urmia health system and consumers' expectations are not granted. </p><p>  </p><p> <strong><em> </em></strong><font size="3"><span><strong>Source:</strong> Urmia Med J 2010: 21(4):</span><span style="COLOR: black FONT-FAMILY: "Times New Roman","serif" mso-ansi-language: EN-US">376</span><span lang="X-NONE" style="COLOR: black FONT-FAMILY: "Times New Roman","serif""> ISSN: 1027-3727</span></font><span lang="AR-SA" dir="rtl" style="FONT-FAMILY: "Times New Roman","serif""><p></p></span></p><p>  </p> شکاف کیفیت، خدمات بهداشتی اولیه، مراکز بهداشتی، ارومیه Quality gap, Primary health care, Health centers, Urmia 347 353 http://umj.umsu.ac.ir/browse.php?a_code=A-10-3-144&slc_lang=fa&sid=1 Ali Gholami علی غلامی 370031947532846002815 370031947532846002815 No Shaker Salarilak شاکر سالاری لک 370031947532846002915 370031947532846002915 No Rasool Gharaaghaji رسول قره آغاجی r-gharaaghaji@umsu.ac.ir 370031947532846002916 370031947532846002916 Yes Ali Sadaghiyanifar علی صدقیانی فر 370031947532846002917 370031947532846002917 No Leila Moosavi Jahromi لیلا موسوی جهرمی 370031947532846002918 370031947532846002918 No